15.778 运营管理核心导论 (Introduction to Operations Management)

MIT Course 15 · Operations Management · 运营管理 · 课号 15.778

TL;DR

• 现代企业核心运营流程的系统化诊断与优化框架，掌握流程图分析与工序节拍（Takt Time）。
• 丰田精益生产方式（TPS）、消除七大浪费与全面质量管理（TQM / 六西格玛 DMAIC 循环）。
• 统筹预测计划、生产排程与安全库存管理，实现企业供应链端到端高效周转。

课程简介 / Description

This course covers organizational, strategic and operational aspects of managing Supply Networks (SNs) from domestic and international perspectives. Topics include alternative SN structures, strategic alliances, design of delivery systems and the role of third party logistics providers. Many of the activities exchanged among enterprises in a SN are of a service nature, and the final output is often a combination of tangible products and services which the end-customer purchases. A series of concepts, frameworks and analytic tools are provided to better understand the management of service operations. Guest speakers share their experiences in managing SNs and services. Restricted to MIT Sloan Fellows in Innovation and Global Leadership.

讲义 / Lecture Notes

• 1
  • Introduction to Supply Networks: Supply Chain Management (PDF)
• 2
  • Supply Chain Management: Logistics (PDF)
• 3
  • Service Vision and Characteristics (PDF)
• 4
  • Service Encounter and Guarantees (PDF)
• 5
  • Customer Satisfaction (PDF)
• 6
  • Customer Retention and Loyalty (PDF)
• 7
  • Creating and Sustaining Excellence (PDF)
• 8
  • Matching Supply and Demand: Tug of War (PDF)
• 9
  • Managing a Global Service Company
• 10
  • Introducing a New Service in a Distributed Environment
• 11
  • Introducing a New Service in a Distributed Environment (cont.) (PDF)
• 12
  • Matching Supply and Demand: Procurement and Outsourcing (PDF)
• 13
  • Matching Supply and Demand: Managing the Interface - Call Centers (PDF)
• 14
  • Guest Speaker Topic: The Power of Management Capital
• 15
  • Supply Chain Management: Road-mapping and Value Chain Design
• 16
  • Supply Chain Management: Value of Information (PDF)
• 17
  • Information Technology Services: Internal Organization, Supplier Management, and Outsourcing
• 18
  • Supply Chain Governance: UPS Project (PDF)
• 19
  • Supply Chain Management: International Issues
• 20
  • Course Summary and Wrap-up (PDF)

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