15.764J 运营管理理论 (The Theory of Operations Management)

MIT Course 15 · Operations Management · 运营管理 · 课号 15.764J

TL;DR

• 运营管理学界的数学理论根基，涵盖连续时间马尔可夫决策过程与动态规划求解。
• 古典库存理论（$(s, S)$ 与基准存货策略）的最优性证明与多梯队系统控制。
• 排队网络理论（Jackson 网络）、流体近似模型及收益管理中的动态联合定价博弈。

课程简介 / Description

The doctoral seminar 15.764 focuses on theoretical work for studying operations planning and control problems. This term's special topic, "Customer-Driven Operations," considers how a number of companies have succeeded in focusing their operation systems on the customer. The class reviews the quantitative models and theoretical tools underlying some of the customer-driven operational practices of these cutting-edge companies. Students will read and present research papers on topics such as distribution systems, short life-cycle product management, and forecast evolution models.

讲义 / Lecture Notes

• 1
  • Organizational Session: In this first class the professor will provide a preview of each of the themes and papers to be covered in the semester, and discuss logistical issues.
  • Part I: Distribution Systems
• 2
  • Presentation courtesy of Tor Schoenmeyr. Used with permission (
  • PDF
  • ). This summary presentation is based on: Eppen, Gary, and Linus Schrage. "Centralized Ordering Policies in a Multi-Warehouse System with Lead times and Random Demand."
  • TIMS Studies in the Management Sciences
  • . Vol. 16,
  • Multi-Level Production/Inventory Control Systems, Theory and Practice
  • , edited by Leroy B. Schwarz. Amsterdam: North-Holland, 1981.
  • Tor Schoenmeyr
• 3
  • Presentation courtesy of Hongmin Li. Used with permission (
  • PDF
  • ). This summary presentation is based on: Graves, Stephen. "A Multi-Echelon Inventory Model for a Repairable Item with One-for-One Replenishment."
  • Management Science
  • 31, no. 10 (1985).
  • Hongmin Li
• 4
  • This summary presentation is based on: Roundy, Robin. "98%-Effective Integer-Ratio Lot Sizing for One-Warehouse Multi-Retailer Systems."
  • Management Science
  • 31, no. 11 (1985): 1416-30.
  • Riadh Alimi
  • Part II: Assemble-to-Order Systems
• 5
  • Presentation courtesy of Shobhit Gupta. Used with permission (
  • PDF
  • ). This summary presentation is based on: Rosling, K. "Optimal Inventory Policies for Assembly Systems Under Random Demand."
  • Operations Research
  • 43, no. 6 (1989).
  • Shobhit Gupta
• 6
  • This summary presentation is based on: Gallien, Jérémie, and Lawrence Wein. "A Simple and Effective Component Procurement Policy for Stochastic Assembly Systems."
  • Queueing Systems Theory and Applications
  • 38, no. 2 (2001).
  • Theophane Weber
• 7
  • Presentation (
  • PDF
  • ). This summary presentation is based on: Lu, Yingdong, and Jing-Sheng Song. "Order-Based Cost Optimization in Assemble-to-Order Systems." 2003. To appear in
  • Operations Research
  • .
  • Ping Xu
• 8
  • Presentation courtesy of Nicolas Miegeville. Used with permission (
  • PDF
  • ). This summary presentation is based on: Wang, Y., and P. Glasserman. "Lead-time Inventory Trade-offs in Assemble-to-Order Systems."
  • Operations Research
  • 43, no. 6 (1998).
  • Nicolas Miegeville
• 9
  • Presentation (
  • PDF
  • ). This summary presentation is based on: Plambeck, Erica, and Amy Ward. "Optimal Control of High-Volume Assemble-to-Order Systems." Stanford, CA: Stanford University, 2003.
  • Ping Xu
  • Part III: Forecast Evolution Models
• 10
  • Presentation courtesy of Kai Jiang. Used with permission (
  • PDF
  • ). This summary presentation is based on: Heath, D. C., and P. L. Jackson. "Modeling the Evolution of Demand Forecasts with Application to Safety Stock Analysis in Production/Distribution Systems."
  • IIE Transactions
  • 26, no. 3 (1994): 17-30.
  • Kai Jiang
• 11
  • Presentation courtesy of Nicolas Miegeville. Used with permission (
  • PDF
  • ). This summary presentation is based on: Graves, Stephen, D. B. Kletter, and W. B. Hetzel. "A Dynamic Model for Requirements Planning with Application to Supply Chain Optimization."
  • Operations Research
  • 46, supp. no. 3 (1998): S35-49.
  • Nicolas Miegeville
• 12
  • Presentation courtesy of Guillaume Roels. Used with permission (
  • PDF
  • ). This summary presentation is based on: Toktay, Beryl L., and Lawrence M. Wein. "Analysis of a Forecasting-Production-Inventory System with Stationary Demand."
  • Management Science
  • 47, no. 9 (2001): 1268-81.
  • Guillaume Roels
  • Part IV: Short Life-Cycle Product Management
• 13
  • Presentation courtesy of Hongmin Li. Used with permission (
  • PDF
  • ). This summary presentation is based on: Fisher, Marshall, and A. Raman. "Reducing the Cost of Demand Uncertainty Through Accurate Response to Early Sales."
  • Operations Research
  • 44, no. 1 (1996): 87-99.
  • Hongmin Li
• 14
  • Presentation courtesy of Guillaume Roels. Used with permission (
  • PDF
  • ). This summary presentation is based on: Kurawarwala, A., and H. Matsuo. "Forecasting and Inventory Management of Short Life-Cycle Products."
  • Operations Research
  • 44, no. 1 (1996): 131-50.
  • Guillaume Roels
• 15
  • Presentation courtesy of Dan McCarthy. Used with permission (
  • PDF
  • ). This summary presentation is based on: Ho, Teck-Hua, Sergei Savin, and Christian Terwiesch. "Managing Demand and Sales Dynamics in New Product Diffusion Under Supply Constraint."
  • Management Science
  • 48, no. 2 (2002): 187-206.
  • Dan McCarthy
• 16
  • Presentation courtesy of Adrien de Chaisemartin. Used with permission (
  • PDF
  • ). This summary presentation is based on: Fisher, Marshall, and Kumar Rajaram. "Accurate Retail Testing of Fashion Merchandise: Methodology and Application."
  • Marketing Science
  • 19, no. 3 (2000): 266-78.
  • Adrien de Chaisemartin
  • Part V: Customer Choice Models
• 17
  • Presentation courtesy of Felipe Caro. Used with permission (
  • PDF
  • ). This summary presentation is based on: Mahajan, Siddharth, and Garrett van Ryzin. "Stocking Retail Assortments Under Dynamic Consumer Substitution."
  • Operations Research
  • 49, no. 3 (2001): 334-51.
  • Felipe Caro
• 18
  • Presentation courtesy of Adrien de Chaisemartin. Used with permission (
  • PDF
  • ). This summary presentation is based on: Bitran, Gabriel, P. Rocha e Oliveira, and A. Schilkrut. "Managing Customer Relationships Through Price and Service Quality." Cambridge, MA: MIT Sloan School of Management, 2003.
  • Adrien de Chaisemartin
• 19
  • Talluri, Kalyan, and Garrett van Ryzin. "Revenue Management Under a General Discrete Choice Model of Consumer Behavior."
  • Bhuwan Singh
  • Part VI: Customer Service Centers
• 20
  • Presentation courtesy of Huanran Wang. Used with permission (
  • PDF
  • ). This summary presentation is based on: Whitt, Ward. "Improving Service by Informing Customers About Anticipated Delays."
  • Management Science
  • 45, no. 2 (1999): 192-207.
  • Huanran Wang
• 21
  • Presentation courtesy of Stephen Shum. Used with permission (
  • PDF
  • ). This summary presentation is based on: Harrison, Michael J., and Assaf Zeevi. "A Method for Staffing Large Call Centers Based on Stochastic Fluid Models." Stanford, CA: Stanford University, 2003.
  • Stephen Shum
• 22
  • Presentation courtesy of Dan McCarthy. Used with permission (
  • PDF
  • ). This summary presentation is based on: Pinker, Edieal J., and Robert A. Shumsky. "The Efficiency-Quality Trade-Off of Cross-Trained Workers."
  • Manufacturing and Service Operations Management
  • 2, no. 1 (2000): 32-48.
  • Dan McCarthy
• 23
  • Armony, Mor, and Costis Maglaras. "On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules and System Design."
• 24
  • Shumsky, Robert A., and Edieal J. Pinker. "Gatekeepers and Referrals in Services."

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